Saturday, June 22, 2013

The three E's and the difference between craftsmanship and modern management!!

"The quality of a man's life is in direct proportion to his commitment to excellence, regardless of his chosen field of endeavor."
Vince Lombardi 


Continuing the gyan, Dr. Mandi continued to amaze us in yet another of his ‘innovative’ class.
This was the time to educate us about the difference between craftsmanship and modern management.

Talking about craftsmanship, a person executing a task single handedly is a craftsman and he will not have any processes to achieve his objectives. He will be doing every task small or big by himself and thus will be happy but effectiveness and efficiency of the task may not be great, however high the satisfaction level maybe. There is no division of work involved.

But if we study about modern management, pipeline processing is the order of the day.
The organization is not dependent on a single person and there are multiple people executing small tasks. This leads to dexterity where the whole process is dependent on each component.
To ensure that process is given more importance than the people, deskilling is implemented whereby tasks are being fragmented into minor tasks . Each of these minor tasks requires very less or no skill at all.

All of this was demonstrated to us in the class by Dr. Mandi where one of the student volunteered to build a tower from small cubes.  He built a tower with 17 cubes which was a very good job.
However, he was limited to only such a number and could not go on even though he wanted to.

The similar thing was to be achieved through 8 people where the person executing the task was blindfolded and only others were simply giving directions. He could only build a tower of 7 cubes.
The reason was explained that there was no organization in the team and every one was uttering directions at will, thereby creating confusion.






These demonstrations clearly showed that to achieve excellence, you need to combine effectiveness with efficiency as without any of the two, chaos may occur or a product may be created which is not much effective.

What I could make out was that any organization, to be a success needs three E’s of management, namely effectiveness ,efficiency and excellence.
Excellence=Effectiveness*Efficiency.
Efficiency is “more out of less” while excellence  is “more out of less for more”.



In the end, I would just say this:-


Happy learning and happy reading !!


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